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Driver Benefit

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Vacancy

Opportunity (full time and part time) available in following division:

Sunlight Unicablink Taxi Call Center

Please contact: Official Phone: +60390589985 /  email: hlhc@sunlighttaxi.com

1) Call Centre Executive / Operator / Call Centre (Salary: RM1400 and above) (Full Time / Part Time, flexible working hours)
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Effectively deal with job stress, angry callers, and upset customers
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Other duties as assigned.
  • Display Time flexibility towards shifts as per work floor requirements
2) Call Centre Supervisor (Salary: RM2000 and above)
  • Manage a team of call center agents.
  • Be available to affect the entirety of the team's operations.
  • Manage by walking around
  • Monitor queue and track inbound calls.
  • Motivate and encourage agents through positive communication and feedback
  • Keep track of attendance, daily statistics, paid time off, sick time, etc.
  • Recruit new staff and schedule existing staff to meet service level objectives.
  • Produce performance reviews as established by Project Manager.
  • Create effective channels of agent feedback.

  

 

 

 

 

 

 

 

 

 

Limousine Employment Rate

Coming soon...